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EQ to the Rescue – Emotional Intelligence: Unlocking Your Potential for Self-Awareness and Strong Relationships 

EQ, or Emotional Intelligence, refers to a person's ability to recognize, understand, and manage their own emotions and recognize and empathize with the emotions of others. It involves being aware of one's feelings, managing emotional responses effectively, and utilizing emotional information to navigate social interactions and make informed decisions.  

Developing emotional intelligence can have numerous benefits in various aspects of life. It can lead to improved communication, enhanced interpersonal relationships, better conflict resolution skills, effective leadership, and increased emotional well-being. Emotional intelligence is considered a valuable attribute in both personal and professional contexts, contributing to success in various domains, including relationships, teamwork, and leadership roles.  

• This workshop will introduce the concept and explore how municipal clerks and leaders can utilize the process to navigate emotions in the workplace.  
• What is Emotional Intelligence or EQ and its importance in personal and professional success? 
• Understand the components of EQ: self-awareness, self-regulation, motivation, empathy, and social skills. 
• Understand the benefits of developing EQ skills. 
• Learn to develop self-awareness and strategies for self-reflection and recognizing personal emotions. 
• Learn techniques for managing and controlling emotions. 
• Explore strategies for setting goals and staying motivated. 
• Ways to enhance empathetic understanding of others' emotions. 
• Learn relationship-building strategies and assertiveness skills.

Instructor: Rhonda Daley, MBA, MA Psychology

Rhonda has over 20 years of corporate business and healthcare experience. She is an expert in organizational performance through effective execution, business development, strategic planning, and market development. Rhonda has spearheaded new healthcare initiatives, products, telehealth services, and behavioral health treatment protocols. Rhonda served in roles as Executive Director, Behavioral Health Network Manager, and Director of Business Development. As the former Clinic Director for the Amen Clinic, and member of the leadership team, Rhonda held decision-making responsibilities directing the development and continuous refinement and execution of the business operations. Rhonda managed the San Francisco area outpatient facility and supervised a staff of physicians and administrators. She holds an MBA from the Peter Drucker Graduate School of Management, Claremont, CA, and an MA in Psychology (Health Psychology) from Touro University Worldwide. Her consulting expertise in guiding startup organizations looking to assess viability in the marketplace using applied psychological theory and best practices. As a certified professional career consultant and life/wellness coach, Rhonda advises entrepreneurs, individuals, groups, and organizations on self-determination, behavioral change, work-life balance, stress management, motivational processes, and mindfulness-based strategies to improve overall well-being.