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Event Details

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September 20, 2021
1:00 PM - 3:00 PM
$75.00 - TMCA member $85.00 - Non-member

Texas Municipal Clerks Certification Program: Diversity in the Workplace

Monday, September 20, 2021

While organizations often celebrate the presence of diverse thought, skill sets, cultures, and points-of-view in the work environment, it is not often stressed that reaping benefits from this level of coexistence requires significant self-awareness, empathy, collaboration, patience, and self-regulation. Pluralism is an attainable goal when there is a genuine commitment to maximize benefits of diversity. Participants will learn to: Listen objectively and manage emotions when working with individuals who have different perspectives Recognize and resist tendencies to blame points of disagreement on unrelated characteristics Use effective communication techniques to address core issues that may hijack desired work relationships and operational outcomes if left unattended Prioritize organizational objectives above personal preferences when managing biases